Returns & Exchanges
At ViVANT, we want you to be completely satisfied with your premium electronics, which is why we offer a 30-day return window for all items in their original condition. Whether you have changed your mind or encountered a technical issue, our streamlined process ensures a hassle-free experience.
Initiate Your Request
Log into your ViVANT account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing